Shipping Policy Thank you for visiting and shopping at Tilba Hemp Co. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy Shipment processing time - All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We charge a flat rate fee of $12.95 for shipping, Australia wide displayed at checkout.
Thanks for shopping at Tilba Hemp Co. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us at
You can checkout with your credit/debit cards or pay via direct bank transfer. Please email us at for bank transfers.
If you are interested in stocking any of our products, please get in touch with us at